About Us
DISCOVER OUR STORY AND MISSION
Technically IT is a full-service IT firm and Managed Service Provider (MSP) founded in 2020 by Ashley Felton, a 17-year telecommunications and technology professional. Built on a foundation of expertise and a passion for innovation, Technically IT began with a mission to provide comprehensive IT and cybersecurity training to academic institutions and Fortune 500 companies. Over the years, it has evolved into a trusted partner for businesses seeking robust IT solutions, strategic consulting, and end-to-end technology services.
-
What services does Technically IT offer?We offer a comprehensive range of IT services, including: IT Help Desk Support (remote and on-site) Endpoint and Remote User Protection Office Network Security Business Continuity and Disaster Recovery IT and Business Consulting Training Apprenticeship Programs in IT, Cybersecurity, and Project Management Access to Spectrum Internet, hardware, and SaaS solutions. Desktops, Workstations, Laptops, Communication Licenses, software, SAAS, IAAS, PAAS.
-
What industries do you serve?We serve a variety of industries, including: Education (academic institutions) Government (public sector) Healthcare Small to Medium-Sized Businesses (SMBs) Corporate Enterprises (including Fortune 500 companies)
-
What makes Technically IT different from other IT service providers?We stand out for several reasons: Experience: Founded by a 17-year tech industry veteran, we bring deep knowledge and expertise. Comprehensive Services: From IT support to cybersecurity and consulting, we offer end-to-end solutions. Partnerships: We provide access to Spectrum Internet, hardware, and SaaS solutions tailored to your needs. Training & Apprenticeships: We invest in the next generation of IT professionals, offering hands-on learning and career development.
-
Do you provide remote IT support?Yes, we offer 24/7 remote IT support to help you resolve technical issues quickly and efficiently. If needed, we can also dispatch technicians for on-site support.
-
Can you help my business improve its cybersecurity?Absolutely! We offer a range of cybersecurity solutions, including: Endpoint Protection Network Security Data Backup and Recovery User Awareness Training to help your team recognize and respond to security threats.
-
Do you offer IT consulting services?Yes, our IT consulting services focus on helping businesses optimize their technology infrastructure, improve efficiency, and implement best practices for scalability and security.
-
How can I get started with Technically IT?Getting started is simple! Contact Us via our website or call us directly. We'll schedule a consultation to understand your needs. Our team will develop a customized IT solution tailored to your business goals.
-
What areas do you serve?We primarily serve businesses and organizations in: South Carolina, Georgia, and North Carolina CSRA (Central Savannah River Area), including Aiken, Graniteville, Trenton, and North Augusta. We also provide remote services to clients nationwide.
-
Do you offer training programs?Yes, we offer IT and cybersecurity training programs for individuals and organizations. Our training includes hands-on learning, certifications, and apprenticeship opportunities.
-
How can partnering with Technically IT benefit my business?Partnering with us provides access to: Expert IT support Improved network security Cutting-edge technology solutions Scalable IT infrastructure A dedicated technology ally focused on your business success
What Sets Us Apart
Our Values
-
Integrity: We believe in transparency, honesty, and accountability in everything we do. We build trust with our clients through consistent and ethical practices.
-
Innovation: Technology is constantly evolving, and so are we. We are committed to staying at the forefront of the IT industry to provide the best solutions and services to our clients.
-
Customer-Centric: Our clients’ needs come first. We prioritize understanding their challenges and goals, offering personalized support and solutions tailored to their specific needs.
-
Collaboration: We believe in working together, both within our team and with our clients, to create the most effective solutions. Collaboration fuels creativity and drives success.
-
Excellence: We are committed to excellence in every project, ensuring that we deliver high-quality results that exceed expectations.
The Team Behind Our Solutions
At Technically IT, our team is made up of dedicated, experienced professionals who are passionate about technology and helping businesses succeed. From certified IT specialists to cybersecurity experts, our team combines a diverse set of skills to offer comprehensive IT support and solutions.
We are a collaborative group that thrives on problem-solving, innovation, and continuous learning. Every member of our team shares a commitment to delivering excellent customer service and ensuring that our clients' technology is reliable, secure, and efficient. Together, we are driven by a shared goal — to help your business achieve its fullest potential through technology.
Our Mission
At Technically IT, our mission is to empower businesses by providing reliable, cutting-edge IT solutions that drive growth, efficiency, and security. We are dedicated to simplifying technology for our clients, ensuring that their systems run smoothly and securely while they focus on what matters most — their business. We strive to deliver innovative, cost-effective solutions that help organizations thrive in an increasingly digital world.